Returned Goods, Cancelled Orders and Refunds.
Stock items may be returned within 30 calendar days from the date of delivery and may be subject to a 15% restocking fee. Returned goods that are stock items outside of the 30 calendar day period are ineligible. Items sent in error will not be subject to any restocking fees but must be done within the 30-day period. Any merchandise being returned for any reason, must have a Return Authorization (RA) number. Contact our inside sales staff for an RA # and Manager approval. Products are only eligible to be returned for 30 days from the date of delivery. After 30 days products are not eligible to be returned. Products can only be returned unused and in commercially resalable condition. Any products returned wet or having been wet, not in their original factory packaging or shrink wrapping are not eligible for refund. These products are only eligible to be serviced under their warranty.
Returning the goods to OK Industrial, and the associated charges, is the buyers responsibility
Items must be purchased at OK Industrial to be credited/warranted at OK Industrial.
Non-Stock Items & Special Orders
Special Ordered items are subject to the return policies of the Manufacturer/Supplier. In some cases, items can be returned directly to the manufacturer for replacement and/or warranty. Items returned must be shipped prepaid. We cannot accept COD shipments. Items for return may be given to a representative of OK Industrial although it does not guarantee credit and items may be discarded or returned to the customer at once. If products are returned unused and in resalable condition using an RA# issued and within the MFG/Supplier terms, a restocking fee ($10.00 minimum) will be passed along to the end-user. Non-stock returns are credited to the end user once a credit is received from the Manufacturer/Supplier.
Cancelled and refunded orders for out of stock items may be subject to a 6% fee.
Defective Merchandise / Warranty Claims
Defective merchandise is required to be returned to OK Industrial or to the manufacturer or distributor for a determination to be made on whether a defect exists. If a determination is made that a defect exists, the product may be repaired or replaced, or a credit may be issued, depending on the item and the policies of the manufacturer. Most warranties do not cover freight costs.
Credit for a defective item is issued by OK Industrial only after a determination has been made and credit has been issued to us by the manufacturer/supplier.
If it is determined that a defect does not exist, the product can be returned for future use. The customer would be responsible for freight costs to have the product shipped back. If after 15 days shipping arrangements have not been made, the product would be discarded.
Items not purchased at OK Industrial will not be warranted by OK Industrial.
If products are returned unused and in resalable condition using an RA # issued within a 30-day period of the delivery date, a 15% or $10 minimum transaction fee is charged. If any order incurs a restocking fee imposed on us by our supplier, that fee is passed on to the purchaser.
All product information is based on data believed to be correct and reliable. It is offered for comparison, but is not to be considered a warranty or guarantee. OK Industrial makes no warranty, expressed or implied, concerning any product and its merchantability. OK Industrial’s maximum obligation under its warranty shall be limited to a refund of the purchase price or replacement of a product tested to be defective. OK Industrial, shall in no event, be responsible for consequential damages of any kind or amount. Determination of suitability of a product is the responsibility of the purchaser.
Invoices over 30 days will be charged 1.5 % interest per month. We do not ship orders to accounts with past-due balances. Client agrees to pay all reasonable legal fees and court costs associated with the collections of unpaid balances.
Acceptance of purchase & delivery of any product constitutes purchaser's acceptance of this agreement and subjects purchaser to its contents.
Manufacturer & Supplier Relationship
OK Industrial has and will continue to adhere to all business policies of our Manufacturer and Supplier Partners in accordance by them. No modifications to these policies and standards shall be done at any time. OK Industrial understands that modified and altered practices can be done so to gain a competitive edge and ultimately lead to a loss of relationship.